Principles of Knowledge Management (for organizations with no KM resources): « Many organizations (especially large ones) also deal with dysfunctional information behaviours caused by inappropriate processes (especially reward processes), office politics, lack of awareness, and faulty sense-making skills. Ignore or try to change those behaviours at your peril. It’s essential to know which behaviours are at work in your organization, and what the organization’s ‘knowledge-sharing culture’ is, and why, and then adapt information systems, processes, and tools to accommodate the behaviours and culture, rather than trying to change the behaviours and culture through executive mandate, or coercive or reward systems. » (Via How to Save the World.)
…depuis 2002